Returns & Exchanges
We accept returns or exchanges only for damaged or defective products, or items that are incorrect/not as ordered.
To be eligible for a return or exchange:
- The item must beĀ unused and in its original condition.
- The item must be returned with theĀ original proof of purchase.
- Items that do not meet these requirements may not be eligible for return or exchange.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for returns or exchanges:
- Sale items
- Gift cards
- Selected health and personal care items
- Climbing gear
- Base Layers
Please Do Not Return Items to the Manufacturer
All returns must be handled directly through OutdoorLife Malaysia. Please do not send purchased products directly to the manufacturer.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed through the applicable payment method. Processing times may vary depending on your bank or payment provider.
Delayed or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company or payment provider, as refunds may take some time to be officially processed.
3. Contact your bank, as additional processing time may be required before the refund appears in your account.
4. If you have completed the steps above and still have not received your refund, please contact us atĀ info@outdoorlife.com.my.