RETURNS
Refund requirements
- Returns or exchanges are applicable only for damaged/defective products or items not as ordered.
- To qualify for a return, the item must be unused and in the same condition as received, accompanied by the original proof of purchase.
Non-Returnable/Non-Exchangeable Items
- Sale items
- Gift cards
- Some health and personal care items
- Climbing gear
Do Not Return Products to the Manufacturer
- Please refrain from returning purchased products directly to the manufacturer.
Refunds
Upon receiving and inspecting your return, we will send you an email notifying you of the approval or rejection of your refund.
Delayed or Missing Refunds
- If you haven't received your refund, please check with your bank first.Contact your credit card company; refunds may take some processing time.Next, contact your bank; there is often a processing time before a refund is posted.If you've completed all these steps and still haven't received your refund, contact us at info@outdoorlife.com.my